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Customer Experience Management Training

Course Summary

This concise course offers engaging instruction on how to create a positive experience for customers. Your www.thecommoditycodehq.company's personnel will learn about all of the aspects of customer engagement with the goal of retaining customers.
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6 chapters in Customer Experience Management Training

Ch 1. Managing the Customer Experience {{cp.topicAssetIdToProgress[157153].percentwww.thecommoditycodehq.complete}}% www.thecommoditycodehq.complete
Course Progress Best Score
Lesson 1 - What is a Customer? - Definition & Overview Score: {{cp.lessonAssetIdToProgress[157155].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157155].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Experience Management? Score: {{cp.lessonAssetIdToProgress[157157].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157157].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What is a Customer Experience Manager? Score: {{cp.lessonAssetIdToProgress[157159].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157159].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Software for Customer Experience Management Score: {{cp.lessonAssetIdToProgress[157161].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157161].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is a Customer Experience Director? Score: {{cp.lessonAssetIdToProgress[157163].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157163].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Customer Effort Score: Definition & Calculation Score: {{cp.lessonAssetIdToProgress[157165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157165].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Delight Customers: Principle & Examples Score: {{cp.lessonAssetIdToProgress[157167].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157167].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Key Drivers: Definition & Analysis Score: {{cp.lessonAssetIdToProgress[157169].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157169].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What is a Customer Profile? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[157173].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157173].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Audience Profile: Definition & Examples Score: {{cp.lessonAssetIdToProgress[157175].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157175].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Consideration Set in Marketing: Definition & Example Score: {{cp.lessonAssetIdToProgress[157177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157177].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Brand Marketing: Definition & Strategy Score: {{cp.lessonAssetIdToProgress[157179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157179].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Product Centric Marketing: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[157181].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157181].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Psychographics in Marketing: Definition & Examples Score: {{cp.lessonAssetIdToProgress[157183].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157183].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Latent Class Analysis: Model & Segmentation Score: {{cp.lessonAssetIdToProgress[157185].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157185].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - How to Run a Workshop Score: {{cp.lessonAssetIdToProgress[157187].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157187].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Customer Centric: Definition & Examples Score: {{cp.lessonAssetIdToProgress[157203].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157203].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Client-Centric Experience: Definition & Example Score: {{cp.lessonAssetIdToProgress[157205].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157205].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Customer-Centric www.thecommoditycodehq.companies: Culture & Examples Score: {{cp.lessonAssetIdToProgress[157207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157207].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Customer-Centric Sales: Definition & Strategy Score: {{cp.lessonAssetIdToProgress[157209].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157209].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Customer Service Culture: Definition & Overview Score: {{cp.lessonAssetIdToProgress[157211].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157211].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Client Engagement: Model & Strategies Score: {{cp.lessonAssetIdToProgress[157213].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157213].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Customer Engagement: Definition & Metrics Score: {{cp.lessonAssetIdToProgress[157215].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157215].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What is a Customer Engagement Manager? Score: {{cp.lessonAssetIdToProgress[157217].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157217].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Customer Engagement Strategies Score: {{cp.lessonAssetIdToProgress[157219].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157219].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - What is Social Media Engagement? - Strategy & Examples Score: {{cp.lessonAssetIdToProgress[157221].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157221].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Customer Engagement Marketing: Definition & Strategies Score: {{cp.lessonAssetIdToProgress[157223].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157223].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - What is Customer Loyalty? - Definition & Retention Score: {{cp.lessonAssetIdToProgress[157227].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157227].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Loyalty? - Analytics & Solutions Score: {{cp.lessonAssetIdToProgress[157229].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157229].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Customer Loyalty Loop: Definition & Model Score: {{cp.lessonAssetIdToProgress[157231].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157231].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Marketing Funnel vs. Loyalty Loop: www.thecommoditycodehq.comparison & Explanation Score: {{cp.lessonAssetIdToProgress[157233].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157233].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Measuring Customer Retention for a Business Score: {{cp.lessonAssetIdToProgress[157235].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157235].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Calculating Net Promoter Score Benchmarks Score: {{cp.lessonAssetIdToProgress[157237].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157237].bestScoreQuestions}}  Take Quiz Optional

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